This Refund Policy governs the manner in which ROED issues refunds to customers who use the services of ROED from the http://roed.app website ("Site") and/or ROED mobile application ("App"). This refund policy applies to the Site/App and all services offered by ROED.

REFUND POLICY

Please read this policy carefully.  This Refund Policy is with reference to:

DRIVER: A Driver  may lodge a formal complaint via the support form in our help section if he/she believes that a refund to a Rider was unjustified and that the service was adequately provided. After a thorough investigation of the matter a Drivers account may be refunded if the Rider or ROED is found to be at fault.

RIDER: A Rider may lodge a formal complaint via the support form in our help section  if he/she believes that the service was not adequately provided. After a thorough investigation of the matter a Riders account may be refunded if the Driver or ROED is found to be at fault.

MERCHANT: ROED is not responsible for the cost of purchased items or refunds for purchased items. There is a processing fee per transaction. There will be no refund of the transaction fee. A Merchant may lodge a formal complaint via the support form in our help section if he/she believes that the service was adequately provided. After a thorough investigation of the matter a Merchants account may be refunded if the Driver or ROED is found to be at fault.

ADVANCE BOOKINGS: Customers have up to 48 hours before a confirmed booking date to cancel or make changes to bookings to be eligible for a refund.

COURIER SERVICES: There will be no refunds of delivery fees after delivery of customer packages. Please make sure that your information is correct to avoid any delays.

MOBILE WALLET: ROED charges a processing fee per transaction when you use your mobile wallet at select partners. This is a non refundable fee.

We recommend contacting us for assistance if you experience any issues. Thank you for for considering and using the services of  ROED.

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ROED is a registered company in England and Wales No.12311085 and Saint Lucia No. 2020/B0213.

Kenworthy Road
E9 5RF, London
United Kingdom
Bridge Street
LC04 302, Castries
Saint Lucia